How it works
A card for local purchases.
Recipients use a reusable card and PIN at approved shops. Your NGO issues the cards, manages allowances and pays shops. Equipment, software access and support are agreed as part of the pilot scope.
This is the intended workflow. Check what has been tested before planning field use.
Plan a pilotThe programme, step by step
- 01
Set up and issue
Your NGO chooses recipients, shops, allowances and a reload schedule. A trained operator registers each card and sets its allowance and PIN at a connected station.
- 02
Make a purchase
The shop enters the amount on its NFC-enabled Android phone. The recipient checks it, enters their PIN and taps the card. The card checks the PIN and balance before accepting or declining.
- 03
Review and pay shops
The shop phone uploads accepted purchases when a connection is available. Only reviewed purchases proceed to payment. Your NGO pays shops through its usual domestic payment route and exports the report.
Practical questions
Your NGO remains responsible for recipient selection, safeguarding, complaints and finance controls.
Which steps need internet access?
Initial registration and every reload use a connected card station. Shop phones also need a connection for their first setup and to upload records. Purchases are designed to work without a connection.
What happens while a shop phone is offline?
The physical card holds the offline balance and enforces the PIN. An accepted offline purchase stays accepted while the phone waits to sync. The phone keeps the purchase record for later upload.
Who holds the programme funds?
Your NGO holds the money and pays shops. ReliefPay provides the cards, software and agreed support; it does not hold programme funds or run the field operation.
What must be checked before a pilot?
The full issuance, repeat-reload, read-back and recovery process must pass testing on the actual programme hardware before live use. Physical purchase testing has been completed, but recurring reloads and an end-to-end field pilot remain unproven.
Can we enquire from another country?
International planning enquiries are welcome and suitability is considered case by case. A first pilot should use one operating area, one currency and domestic shop payments. A discussion does not confirm availability or a launch date.
What happens after the included support ends?
The starter includes a remote handover and 30 days of email support. Software access, hosting, duration and ongoing support must be agreed in the written pilot scope, including arrangements after that period. Managed hosting and support are optional, separately priced services; the planned self-hosted core has not been released.
See what your team would receive.
Compare equipment, card quantities and support.