Reliefpay
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Who it is for

For NGOs running local voucher programmes.

ReliefPay is intended for NGOs that need local shop purchases to work with limited internet access. We provide the cards, software and training; your team manages the programme. New organisations are welcome, but must have the legal, financial and safeguarding arrangements to operate.

01 — Fit

What you need to begin.

You need a named programme lead, funding and finance oversight, a connected card station and staff who can train local shops. Start with one operating area and a manageable number of cards.

  • Programme type
    A local voucher or restricted-assistance programme where offline access or a defensible restriction justifies approved shops. Cash may be more appropriate where those conditions do not apply. The initial ReliefPay model is one country, one currency, and domestic shop payment.
  • Programme scale
    A typical first run is 50 cards, three local shops, and one operating area. Smaller or larger scopes can be discussed, but the first programme should stay simple enough for one NGO team to control.
  • Organisation readiness
    New and startup NGOs are welcome. The organisation still needs a lawful basis to operate, a named programme lead, finance oversight, a safeguarding and complaints process, and a defensible method for selecting recipients and shops.
  • Funding readiness
    ReliefPay can strengthen a proposal with a clear delivery, control, budget, and evidence model. The NGO remains responsible for securing funds and meeting the funder's due-diligence and reporting requirements.
  • Operating context
    A place where the NGO can receive and manage programme funds, train local shops, connect the card station for registration and reload sessions, and pay shops through a normal domestic finance route. Shop purchases can continue offline.
02 — Deployment

The work involved in a pilot

Your team plans the programme, issues cards and trains shops. Purchase records are then reviewed against shop payments. Card issuance and repeat reloads must pass testing before launch.

  1. Stage 01

    Design & fund

    Before launch

    Your NGO defines the need, recipient criteria, card amount, approved shop categories, programme period, funding source, and domestic payment route. ReliefPay helps turn that into a clear operating scope.

  2. Stage 02

    Receive & learn

    Remote handover

    ReliefPay sends the agreed cards and card-station setup, provides short operating guides, and walks your named operator through the connected registration and reload workflow before field use.

  3. Stage 03

    Train & issue

    Launch

    Your NGO approves and trains local shops, registers each card during a connected station session, writes its balance and PIN key, and issues it through the NGO's own recipient and safeguarding process.

  4. Stage 04

    Run & close

    Each programme cycle

    Shops accept card-authorised purchases offline. Phones sync later. At each approved reload period, the connected station records eligible reloads once. Your finance team pays shops domestically and exports the audit trail.

03 — Your side

Your NGO's responsibilities

  • Legal status, governance, donor conditions, local-law compliance, and a named programme lead with authority to act.
  • Programme funds, finance oversight, reconciliation, and domestic shop payments through your normal bank or approved local route.
  • Recipient selection, informed communication, safeguarding, complaints, data protection, and the decision about which local shops may participate.
  • One trained card operator with internet access for initial registration and every approved reload session.
  • Shop onboarding and field support. Shop phones can accept card-authorised purchases offline after their first connected setup.
04 — Our side

ReliefPay's responsibilities

  • Programme-ready ReliefPay cards, the agreed connected card-station setup, software access, and a remote operating handover.
  • Short guides your team can use to train card operators, finance staff, and local shops without ReliefPay staff on site.
  • Technical support for the card, station, Android terminal, sync, and audit-export workflows included in the agreed pilot scope.
  • Transparent pricing: recipients never pay, ReliefPay never takes a percentage of assistance, and programme funds never pass through ReliefPay.
  • A pre-launch check of the agreed card-registration and reload workflow before any live programme cycle begins.
§ Get in touch

Tell us what you want to run.

Write to hello@reliefpay.org. Include your organisation status, country and local area, funding stage, intended assistance, rough recipient count, and likely number of shops. We can then discuss the equipment, testing and support you need.

On pricing

The indicative programme starter kit starts at R12 500 and includes one supported reader, 50 programme-ready cards plus five spares, remote handover, guides and 30 days of email support. Delivery, taxes and custom printing are quoted separately.

ReliefPay provides the delivery tools and evidence model; it does not guarantee that a funder will approve a proposal. Funders that want to support a pilot for an NGO partner can write to hello@reliefpay.org.

ReliefPay does not hold programme or settlement funds, charge recipients, charge per transaction, or take a percentage of assistance.

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